Shipping, Returns and Payment Info
We accept all the major credit cards and Paypal.
Please allow for 1-7 days in transit time for standard shipping. Expedited shipping options are available at checkout. Transit times are approximate and do not include order processing and handling time.
The majority of ink and film orders ship within 24 hrs of when they are received. Ink cartridges, printer systems and printed film may require an additional 1-3 days of lead time.
Film Direct offers $8.00 standard flat rate shipping on orders under $50.00 and free standard shipping on any order over $50.00 to the continental US. Alaska, Hawaii, US territories and International customers please contact us for best rates. Standard shipping transit time is between 2-8 days.
The flat rate and free shipping option will ship economy USPS or UPS. If you choose an expedited shipping method please allow for up to 1 day in handling time. Please note when choosing an expedited shipping method, due to the current Covid-19 situation UPS and USPS have suspended their guaranteed service. If the order is delayed we will not be able to offer a refund on expedited shipping.
Turnaround: Orders placed before 12pm PST typically ship the same day but not guaranteed. Separation and film output services may take longer. If you need a product by a certain date please contact us for availability and expedited shipping options.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
All products sold by Film Direct are new and under warranty from the manufacturer, unless otherwise stated in the description.
If the product is defective, Film Direct will either replace or refund the item within 30 days of receipt at our discretion. Epson and Canon printers are special order and are non-returnable. If found defective it will be repaired or replaced under the manufacture warranty. The customer assumes all liability from installing aftermarket inks and or cartridges in their printer. Film Direct does not warranty or imply warranty on use of any our ink or cartridge products in any printing device and our only obligation is to replace the defective ink. Use of this product signifies acceptance of policy.
Any product besides Canon and Epson printers, if unused and unopened may be returned within 30 days of order date (20% restocking fee may apply).
The customer is responsible for return shipping charges unless the return is due to error of Film Direct order processing. All sales are final on clearance & special orders.
*All returned goods must have prior consent. Please e-mail or call for Return Authorization prior to returning any product.
By using the services provided by Film Direct you agree to hold Film Direct harmless from any defects in the film, art or separations. It is up to the end user to proof the film and separations before going to press. Our only obligation is to replace the defective film and or separation. By using our services you agree to this policy.
The customer assumes all liability from installing aftermarket inks and or cartridges in their printer. Film Direct does not warranty or imply warranty on use of any our ink or cartridge products in any printing device and our only obligation is to replace the defective ink. Use of this product signifies acceptance of policy.